The initial design study will include consultations with the client to clarify the scope of work and direction of the design. The client will provide all available information regarding their needs, aesthetic requirements, reports, architectural drawings, and all relevant site and project information in order to begin work on the design concept. 

We’ll meet with the client in a two hour in-home consultation, our signature Remodel Clarity Session, to review and define the scope of work. The client will complete a design questionnaire and inspiration file prior to the meeting. During the in-home meeting we will create schematic sketches, resource list, and outline steps required to obtain desired design goals and outcomes for your project.

This will develop the foundation for the formal Interior Design Letter of Agreement and Scope of Work.

Based on the project requirements, initial design study conclusions, client preferences, and client feedback on the preliminary design concept, a comprehensive design concept will be prepared.

A “Trades Day” will be scheduled to measure, photograph and meet with all critical tradesmen. The interior design concept will include the hard and soft goods selections, such as finishes, furniture, materials, fabrics, wall coverings, window covering design, floor design, color selections, lighting and electrical, plumbing fixtures, appliances and other relevant elements being applied to the project.

Estimates, quotes, and bids will be obtained from all trades. CAD floor plans and elevations will be prepared (including cabinet shop drawings).

The interior design concept will be formally presented to the client for feedback and approval. The client can expect to be presented any combination of sketches, material samples, and other visual aids as necessary to illustrate the KTJ DESIGN CO interior design concept and plan. 

A detailed budget of goods and services will be provided during the presentation. All client parties are required to be present for the interior design concept presentation. One round of revisions incorporating any feedback from the presentation is allowed within the fees as quoted, provided such revisions do not require work exceeding or altering the original scope of work as defined in the Letter of Agreement.

KTJ DESIGN CO reserves the right to decline or charge additionally for work or direction it deems outside the original agreement.
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Once the Interior Design Concept has received client approval, our design team will commence with developing the concept. 

We welcome coordination and collaboration with other parties involved in the project such as the architect as well as A/V, contractor and sub-contractors as needed for design development.

Our goal is work smoothly with each party involved and to maintain excellent communication with them and you.

As the hard and soft goods are finalized for use in the project, each will be presented to the client in the form of a proposal. The client will sign each proposal and provide the required payment. These proposal approvals are binding and may not be reversed.

The prices quoted on the proposals will indicate the most accurate pricing available. Minor variations in final vendor pricing and shipping costs may occur on occasion and will be indicated upon final product invoicing.

We make every effort to provide our clients with the most current information regarding all of the products that are specified in the proposal. We notify them of any significant price change as soon as we become aware and provide them with an updated proposal.

We manage all ordering and expediting and will coordinate with the architect regarding what goods are to be purchased. For all appropriate merchandise, we will act as the purchasing agent on the client’s behalf. All invoices and questions from vendors will be forwarded to our office. 

We will prepare all specifications and purchase orders associated with the interior design. We will also communicate with all vendors regarding specifications, ordering, expediting, quality inspections, coordination, delivery and financials.

In the event of a defect or complaint regarding finished products, we will do our best to rectify any issues, but we cannot be held financially responsible for items without warranties or in cases when the vendor does not accept responsibility for the issue.

 

KTJ DESIGN CO will coordinate with relevant parties to oversee the installation of hard goods at the project site.  This shall include coordination of the delivery, installation and final placement as specified. 

We will visit the project periodically to observe and to become familiar with the progress and quality of work as it relates to the interior design concept.

All furniture and other soft goods shall be received and warehoused until the project site is complete and all goods have been received and inspected. At this time, an installation and reveal will be scheduled. 

All aspects of the installation of all soft goods shall be coordinated by us.  The client shall be off site during the installation. Once the installation is complete the client shall arrive at the site for a complete reveal of the final design in place.

Because no project is perfect, we stand ready to defend our clients and track every detail in their project. Watch this story about how one client’s furniture was hijacked by pirates (seriously, we can’t make this stuff up), and how we handled the situation.

In the end, the client was happy, and we were happy. Years later, we still chuckle when we tell this story.

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